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useful information

All important at a glance

Here you will find the most important information about your stay with us, as well as your arrival and departure.

FAQ

Informations A - Z

In our house, the general terms and conditions for the hotel industry (AGBH) apply. http://www.hotelverband.at/down/AGBH_061115.pdf - Any deviations are listed below.

Arrival & departure

The rooms & studios are usually available from 3 p.m. on the day of arrival, but no later than 4.30 p.m.
Arrivals before 12 noon are generally only possible upon prior request.

We ask you to vacate your room by 10:30 a.m. on the day of departure.

airport transfer

Shared taxi:

  • Four Seasons - Tel.: +43/512/5841570 or by mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Private taxi:

  • Taxi Kröll - Tel.: +43/5285/622600 or by mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Barrier-free

All rooms and studios are easily accessible by elevator

deposit

For all reservations we ask for a deposit of 20% of the booking amount so that we can finalize your booking.
You can find all information about the deposit in your reservation confirmation.

Internet

WiFi is available in the entire hotel free of charge

Pets

Are not allowed!

Vouchers

We are happy to issue you vouchers to give away, or possibly breakfast vouchers.
Simply contact us directly by phone or email.

Cancellations

If you want to cancel your booking with us, you can do so at any time free of charge up to 30 days before arrival.
Any down payment that has already been made will be refunded in full (possibly minus bank charges).

Cancellations from the 30th day before arrival are staggered as followed:
30% from 30 days before arrival
50% from 14 days before arrival
70% from 7 days before arrival
90% from 1 day before arrival

In the event of a no-show, the entire booking amount will be charged.

Cancellation costs incurred can be covered by our cancellation insurance.

Late Check-In

A "late check-in" is possible with an early request via our key safe, information will be communicated in advance

Non-smoker

The entire hotel area, including the rooms and studios, are non-smoking. We ask smokers to use the balconies or terraces.

Payment method

We prefer cash or EC card (Maestro bank card), or bank transfer in advance.
Visa and Mastercard payments are also offered.

Parking spaces

One garage parking space is available free of charge for each room and studio.
Arriving with an electric car - your e-mobile can be filled up at our charging station with up to 22 KW (type 2 socket).

Travel insurance

More than just cancellation insurance (without excess) for your vacation. Hotelstorno Plus also includes travel interruption, additional costs in the event of delayed arrival or an involuntary extension of the vacation, and search and rescue costs. Entrust your vacation to the "Europaeische". Calculate your premium easily under: Europäische Reiseversicherung

Incl. Covid-19 protection, details can be found here:

https://service.europaeische.at/doc/de/Information-Hotellerie-Oesterreich.pdf

MOUNTAIN RESORT M&M

  • PHONE

    +43 5285 20500

  • E-MAIL

    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • ADDRESS

    Dornau 316
    6292 Finkenberg
    Zillertal / Tirol / Österreich